Rules for Success - Marriott on the Move
I like lists. They keep me organized; they keep me focused. I operate best with lists. From my years writing on this blog, I know my readers like lists, too.
My father gave me a list of guideposts to management when I became Vice President in 1964. I later adapted that list into my own rules for success.
No one accidentally becomes a good leader. It takes dedication and discipline. My father knew— and I knew — that a brief list would help bring priorities into focus… keeping me grounded on the most important elements of being a good leader.
This list has served me well and I hope you’ll find them useful in your career.
My father gave me a list of guideposts to management when I became Vice President in 1964. I later adapted that list into my own rules for success.
No one accidentally becomes a good leader. It takes dedication and discipline. My father knew— and I knew — that a brief list would help bring priorities into focus… keeping me grounded on the most important elements of being a good leader.
This list has served me well and I hope you’ll find them useful in your career.
- Challenge your team to do better and do it often.
- Take good care of your associates, and they'll take good care of your customers, and they'll come back.
- Celebrate your peoples' success, not your own.
- Know what you're good at and keep improving.
- Do it and do it now. Err on the side of taking action. This is one of my favorite rules for success. There is such a thing as “analysis by paralysis” … don’t get weighed down by indecision. Go with your gut.
- Communicate by listening to your customers, associates and competitors.
No one accidentally becomes a good leader.
- See and be seen. Get out of your office, walk the talk, make yourself visible and accessible.
- Success is always in the details.
- It's more important to hire people with the right qualities than with specific experience.
- Customer needs may vary, but their bias for quality never does.
- Always hire people who are smarter than you are.
- View every problem as an opportunity to grow